Our pledge to you:
- Is to hold your data securely;
- Share only where you agree;
- Use your data to tailor the information we provide you and improve our services;
- Put you in control by allowing you to update, delete and access your data;
1. Who Are We?
This policy covers how we (Soup Creative) collect, use, disclose, transfer and store your data.
Soup Creative is a video and animation production specialist. Our main aim is to create high-end video and animation production for clients and organisations, for their information/knowledge; communication; and promotional purposes.
2. What Personal Information Will Soup Creative Collect About Me?
- The information we collect (personal or not)
- Why we collect it
- How long we store it
- Our legal basis for processing your personal data
- Who if anyone we disclose your personal data to
- Your rights and how you can see, update or delete your personal data
- To make it easy to understand what data we collect about you we have grouped this policy into how you and others get information from us/ interact with us
- Our digital services. This includes our website and apps, managed by us.
- Services we use to communicate like social media
- Contact us directly, via email, phone, letter
- Meet us in person at events or in our iCentres
3. When You Use Our Digital Services Website Analytics
We use website log files, cookies, digital analytics (Google) and heat mapping software, to gather information about how people use this site (www.soupcreative.co.uk).
We do not collect or store your personal information (e.g. your name or address) in our website analytics. However, we can recognise that behaviours belong to a single person. The information collected helps us investigate whether each website meets its users’ needs as well as to evaluate how each website can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on.
Website log files collect your IP address, when you visited the site and the pages you visited. IP address is a numeric code assigned to a device based on your geographical location. If for example you are in Manchester your IP address will be the same as other users accessing the internet from Manchester.
Digital analytics tools such as Google Analytics, DoubleClick and HubSpot may be used to record anonymous user’s interaction with Soup Creative websites. This data may then be used to retarget users through advertising on other websites, therefore an individual’s behaviour on one of our websites may result in them being retargeted with advertising related to the pages they visited or actions they took on the site.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of our use of Analytics by visiting the Google Analytics opt-out page.
Remarketing lists for search ads (rsla)
4. When You Provide Personal Data
When you make an enquiry with us, via the ‘Contact’ form on the website, an email is sent to the Soup Creative Team. This email includes your email address, name and telephone number, along with the email contents. The email content is reviewed and responded to via email or telephone number, if provided.
We will only use the personal information we collect to process the enquiry.
By giving us your personal data you consent to us processing it. We retain personal data obtained from complaints for five years and then confidentially destroy it.
We have e-newsletters which are sent out on average, once a month. To provide these newsletters, we request contact details including but not limited to – your email address and first name.
We only collect this data when we have your consent and retain it on a secure database. We store this data for five years after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month.
Give us feedback (unprompted)
You do not need to include your name or contact details in order to provide us with general feedback or information about any technical problems on this site. You will however need to include an email address if you want us to reply to you. For some enquiries, contact details will be required.
We will only use any personal information provided to deal with your request and will not share it with other organisations. This data is stored for six months after we respond to your feedback, in case you ask for more detail or have other feedback you’d like to make.
We reserve, however the right to use non-personal information for business, research and marketing purposes. Uses include:
An internal report listing technical problems on the website and solutions
Marketing literature using quotes drawn from feedback about the site
Our legal basis for processing this data is legal obligation.
Give us feedback (when we ask you)
We may ask you for feedback whilst on the website. You only need to include an email address if you want us to reply to you or you would like to be included in future research.
If you consent to receive marketing we will only store your email address and name in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.
5. When You Use Other Services (Like Facebook) To Interact With Us
When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Facebook or Twitter.
Forms on social media
We manage our social media interactions ourselves and not with a third party.
If you send us a private or direct message via social media the message will be stored on that social media platform only. We will respond within 3 days and it will not be shared by any other organisations.
Our legal basis for processing this information is contract and we do so to fulfil a service to you.
6. When You Contact Us Directly
When you phone us
We do not collect caller line identification information when you call us. We will only collect personal information that you consent to provide to us in order to deliver a service.
When you email us
When you contact us via email, we will retain your email and our response to it for as long as the business issue remains.
When you write to us
When you contact us via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.
7. When We Meet In Person
Provide feedback or make a complaint
If you want to provide feedback or make a complaint, you can so anonymously, or provide personal data so we can respond to you.
If you do provide personal data, we will request your full name and address. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. By giving us your personal data you consent to us processing it. We retain personal data obtained from complaints for five years and then confidentially destroy it.
Attend an event
When you attend an event we will only request you name and address in order to provide a service. Once the service has been provided, we will destroy this data confidentially.
8. When We Contact You
We may email you regarding a contract or service or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this.
We only send emails to you promoting Soup Creatie where we have your consent. However, if you subscribed to regular information via email before May 2018, you have not asked us to stop and you have engaged with the content recently we will continue to contact you. The legal basis for this is legitimate interest.
We store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.
We only communicate to you via post where we have your prior consent. Our legal basis for processing this data is consent.
If you subscribed to regular information via post before May 2018, you haven’t asked us to stop and we believe the information is in your interest we will continue to contact you. The legal basis for this is legitimate interest.
We store this information for five years after consent has been withdrawn or we no longer believe it in your interest.
9. Joining Data and Profiling
We want to provide the best possible service to you. To achieve this we, where possible, join anonymous and personal data.
When you provide personal data via a form on the website, we collect a unique ID assigned to you by Google. We use this to combine your personal information with information from Google. The information we collect from Google includes how you reached our website and your behaviour whilst on the site. This applies to visits where you submit a form, previous and future visits, if available.
We may use this information to improve our service to you and to tailor the information we provide in future. We may also use it to understand the success of our marketing and make improvements to our services overall. Personal data is stored for as long as the purpose intended (see section: ‘When you provide personal data’).
Profiling is defined as under the General Data Protection Regulations as the automated processing of personal data to evaluate certain things about an individual. Profiling can be part of an automated decision-making-process. Automated decision-making is making a decision solely by automated means without any human involvement.
We may use these techniques to make the information in our emails, website or app more relevant to you. We therefore process this data in your legitimate interest. If you do not want us to use your data in this way, please email firstname.lastname@example.org. Likewise if you would like to see the data that we use for this purpose contact us.
10. Your Rights
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
Read more about your individual rights on the Information Commissioner’s Office website.
11. Access To Personal Information
Soup Creative tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making an ‘right of access’ request under the General Data Protection Regulations. If we do hold information about you we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to; and
- Let you have a copy of the information in an intelligible form.
12. Links To Other Websites
We keep our privacy notice under regular review. This privacy notice was last updated on 18 April 2018.
You can access this policy at any time through the link at the bottom of our websites and from any e-newsletters you are subscribed to.
14. How To Contact Us
Soup Creative tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Soup Creative’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Email us email@example.com
Telephone: 07512 756 045